Scientific Games

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Tel-Sell Representative

at Scientific Games

Posted: 7/5/2019
Job Reference #: 22316
Categories: Sales, Customer Service

Job Description

Job ID #: IRC18943


Cleveland, OH

Functional Area:


Position Type: Full Time Regular

Business Unit: Lottery

Position Description

The Tel-Sell Representative (TSR) is the direct source of ticket sales for the Lottery. The TSR is responsible for contacting assigned Lottery retailers via telephone and securing orders for instant lottery tickets from those retailers, as well as handling Lottery related questions and/or problems encountered, resulting in maximum sales of tickets through professional and thorough sales techniques.

Job Functions:

• Contact retailers within assigned call list on a regular call cycle within required time frame
• Provide information and sales about new and existing games and promotions.
• Employ professional telephone sales techniques to insure Lottery retailers order the appropriate number of packs for their sales and call frequency.
• Access appropriate computer screens and input sales and sales related data.
• Develop positive working relationships with Lottery retailers, resulting in motivated, pro-Lottery attitudes wherever possible.
• Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
• Develop a sound business relationship with assigned Lottery Representatives
• Handle incoming calls from Lottery retailers, resolving problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery related needs, insuring that all calls receive complete attention and thorough follow-up.
• Assist Tel-Sell Supervisor continuously improve the customer satisfaction and operation efficiency.
• All other duties as assigned.

Position Requirements

• High school diploma or equivalent
• 2+ years’ experience in tel-sell related role
• Advanced understanding of telephone sales principles and techniques
• Experience with the Lottery is a plus


• Excellent Tel-sell skills
• Good written and verbal communication skills
• Good computer skills including, but not limited to, "MS Office" applications (Outlook 360, Excel, Word, Access, etc.)
• Good customer service skills
• Positive and self-motivated attitude and ability to work with others as a team

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here
EEOC Poster.

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