TBK Bank

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Customer Care Representative - Part Time

at TBK Bank

Posted: 4/9/2020
Job Status: Part Time
Job Reference #: jobrq000000000010540
Categories: Sales, Customer Service
Keywords: customer, service

Job Description

Job Description

The Customer Care Representative will be responsible for contributing to the overall success of TBK Bank. This role will handle in-bound calls and emails in a fast-paced environment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.

The primary duties required of this position, but not limited to:

  • Listens, comprehends, resolves, and providing excellent service during every call or email
  • Keeps management abreast of any significant problems
  • Adhere to all bank and regulatory requirements and participates in required training
  • Demonstrates an understanding of TBK Bank products and services
  • Recognizes an opportunity to deepen relationship with core TBK Bank products and services
  • Proactive in assessing and providing suggestions to offer improved service
  • Process online account opening applications
  • Prepare and compile new customer information in accordance with bank policies and procedures
  • Other duties, as assigned
  • SATURDAY HOURS (9AM - 1PM) WILL BE REQUIRED ONCE A MONTH
Qualifications

  • High School Diploma or equivalent
  • 2-3 years of experience in a banking environment is preferred
  • 1-2 years of experience in a call center environment
  • Excellent written and verbal communication skills
  • 1-2 years of experience using Microsoft Office products including Word, Excel, and PowerPoint
  • Work professionally with, and generate goodwill between other departments
  • Strong attention to detail and good organization skills

About Us

We are a dynamic organization with great customers and a culture where people are valued and empowered to deliver amazing results. We are also growing and looking to hire talented and passionate individuals to join our team!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!