TBK Bank

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Customer Care Representative

at TBK Bank

Posted: 6/3/2019
Job Status: Full Time
Job Reference #: jobrq000000000004737
Categories: Sales, Customer Service
Keywords: customer, service

Job Description

Job Description

The Customer Care Representative will be responsible for contributing to the overall success of TBK Bank. This role will handle in-bound calls and emails in a fast-paced environment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.

The primary duties required of this position, but not limited to:

  • Listens, comprehends, resolves, and providing excellent service during every call or email
  • Keeps management abreast of any significant problems
  • Adhere to all bank and regulatory requirements and participates in required training
  • Demonstrates an understanding of TBK Bank products and services
  • Recognizes an opportunity to deepen relationship with core TBK Bank products and services
  • Proactive in assessing and providing suggestions to offer improved service
  • Process online account opening applications
  • Prepare and compile new customer information in accordance with bank policies and procedures
  • Other duties, as assigned
  • SATURDAY HOURS (9AM - 1PM) WILL BE REQUIRED ONCE A MONTH
Qualifications

  • High School Diploma or equivalent
  • 2-3 years of experience in a banking environment is preferred
  • 1-2 years of experience in a call center environment
  • Excellent written and verbal communication skills
  • 1-2 years of experience using Microsoft Office products including Word, Excel, and PowerPoint
  • Work professionally with, and generate goodwill between other departments
  • Strong attention to detail and good organization skills

About Us

TBK Bank

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!