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Telephone Service Representative

at NYU

Posted: 3/8/2020
Job Reference #: 7064
Categories: Customer Service, Sales

Job Description

  • Posting Number2020-7064
    Posted Date2 months ago(1/13/2020 12:24 PM)
    Location : Location
    US-NY-New York
    Clinical Revenue Cycle and Clinical Support Services (Staff)
    College of Dentistry (DN1032)
    Compensation Grade
    Local 3882 - 10
    Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
    Health Services
  • Position Summary

    Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve patient satisfaction for the College of Dentistry; recommend improvements to telephone communication standards/protocols. Utilize answering service software and NYU telecommunications options to monitor call volume and distribution, abandonment rates, recall program and messages left; prepare and review call volume reports. Utilize the Patient Assignment system to schedule and confirm appointments and assign patients to students. Prescreen patients for appointments. Maintain and update various databases.


    Required Education:
    High School diploma or equivalent.

    Preferred Education:
    Associates degree in Dental Hygiene.

    Required Experience:
    3 years of experience in a dental clinic or related healthcare facility. Experience providing a high level of customer service.

    Preferred Experience:
    Experience providing customer service in dentistry.

    Required Skills, Knowledge and Abilities:
    Experience with telephone and voicemail systems and providing high level of customer service. Proficiency with intermediate to advanced word processing, spreadsheet and database applications.

    Preferred Skills, Knowledge and Abilities:
    Heavy oral healthcare experience and background in dental specialties (e.g. Endodontics, Orthodontics, Prosthodontics/Implants). Knowledge of dental insurance.

    Additional Information

    NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/sustainability.

    EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
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