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Sales & Solutions Director, Learning & Performance Consulting (US Remote)

at TTEC

Posted: 6/5/2019
Job Reference #: 02ENP
Categories: Sales

Job Description

Sales & Solutions Director, Learning& Performance Consulting (US Remote)


TTEC, the customer experience organization thatpowers the world's greatest brands, is hiring a Sales & Solutions Director, Learning &Performance Consulting to join the mission of transforming customer experienceand bringing humanity to business.


Thisrole is responsible for driving business in assigned accounts (new andinstalled as assigned) with a concentration on our Learning & Performanceportfolio of services. The Sales & Solutions Director will identify, drive,and sell Learning & Performance solutions and maintain effective accountrelationships within his/her assigned named accounts. The role is responsibleto own and set the account strategy and vision, and develop a plan to executethe tactics and strategies necessary to hit both quarterly and annual salesobjectives for the offering.  


Principal Duties andEssential Responsibilities:

  • Execute the Company's sales strategies and achieve established salesquota in the assigned accounts by identifying business opportunities throughterritory management, target account prospecting, and profiling.
  • Work alongside named account leads to drive greater adoption of Learning& Performance offering across embedded and new logo accounts.
  • Build advisory relationships with C suite executives.  Convert relationships with executives intolong-term consulting partnerships that extend across multiple TTEC segments andconsulting practice areas.
  • Remain current on all events within the account(s), understand thepolitical landscape, manage relationships at all levels, and map our servicesto help meet their business objectives.
  • Effectively conduct interaction with accounts at all levels; faceto face meetings, conference calls, and email communications.
  • Thoroughly assess the customer's needs and collaboratively design/presentthe appropriate solution(s).
  • Cultivate relationships with decision makers in clientorganizations (e.g., Chief Learning Officer and other C-level executives) tosecure new business and maximize the value delivered by TTEC's Consultingservices
  • Maintain effective relationships with established customers anddevelop strategies to maximize revenue opportunities through increasedportfolio usage.
  • Provide the sales management team with accurate and timelyreporting of activities including weekly and monthly sales forecasts, thestatus of the sales pipeline and results of prospecting activities.
  • Maintain a comprehensive and ongoing knowledge of TTEC's Learning& Performance capabilities, as well as industry trends.
Minimum Requirements:
  • 6 years professional experience, including 3 years contentcreation and collaborative knowledge selling
  • Evidence of prior, consistent success exceeding or meeting multi-milliondollar quotas
  • Prior work experience within a large global consulting firm orlarge technology firm specializing in the Learning & Performance andcontent management domain
  • Proven experience in constructing and selling complex, integratedsolutions in the CRM, Customer Experience horizontal where Learning &Performance is critical to the enablement of the solution 
  • Demonstration of strong sales acumen, critical thinking, solutiondevelopment, intellect, drive, and executive presence
  • Proven experience building excellent client relationships,offering value added, insightful and strategic insight into their business
  • Entrepreneurial spirit, preferably with experience building and/ormanaging advisory services' practice area
  • Demonstrated ability in a matrixed and consultative sellingenvironment
  • Ability to develop and conduct effective proposals andpresentations with decision makers
  • Degree from a globally reputable university in business and/orinformation management, MBA degree a plus
  • Travel approximately 50-75%


TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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