Under general supervision, the Manager I will lead a team of Sales Representatives focused on building customer relationships, creating positive a positive buying experience, increasing program revenue, maintaining and improving general sales metrics and improving current sales processes. This position will serve as a liaison between TTEC and client with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program. The Manager I will manage the team's metrics set by the partner and TTEC program management as well as manage the team to acceptable work quality measurements set forth by the partner.
Essential Duties & Responsibilities:
Manager I will train and coach a team of sales representatives on their sales ability including managing to metrics. Evaluate assigned sales representatives on their ability to make a prescribed number of dials per day and/or meet a set amount of available phone time. Work with assigned sales representatives to manage performance that meet or fail to meet the set standard for dialing and talk time. Responsible for meeting designated team metrics provided by the partner and/or program management. Manage team and individual metrics via coaching, mentoring and counseling. Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls. Insure the team receives proper training to maintain program and personal growth. Working with Human Capital and through TTEC policies, this position can perform coaching, performance improvement plans and disciplinary action for assigned teammates.
Oversee sales representatives documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales representatives.
Supervise outbound calling in the processing of orders that meet the requirements set by the client. Maintain integrity with teams accounts management, ownership and account profile.
Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the TTEC client relationship.
Supervise sales representatives with basic job functions, scheduling, time clock management and escalations.
Other duties as assigned.
- Relevant Bachelors Degree or equivalent combination of education and/or work experience required.
- Type a minimum of 30 words per min.
- Working Knowledge of MS Excel, MS Access, MS PowerPoint, and MS Outlook.
- Program specific tools/process knowledge preferred.
- Management and/or sales experience.
- Direct or Channel sales experience.
- Call center experience preference
- Strong, confident telephone voice
- Inbound / outbound telesales experience required.
Additional Specific Duties & Responsibilities:
- Ability to interact, learn and coach in a peer setting.
- Strong business communication skills.
- Ability to hire, lead and train outbound sales representatives.
TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Notice to external Recruiters and Recruitment Agencies: TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements: TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer.