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Director of Sales Operations


Posted: 2/13/2020
Job Reference #: 02LJM
Categories: Sales

Job Description

Director of Sales Operations


TTEC is seeking a seasonedDirector of Operations to join our Customer Care team.


We help bring technology andhuman connections together to deliver amazing customer experiences every time.We need you- our next Director of Operations - to help us continually find waysto exceed customers' needs and build the relationships that keep them delightedand loyal!


What you'll bedoing: 


Our Director of SalesOperations manages the overall client relationship and associated operationsmaximizing resources for optimal success in attaining the revenue goal for asingle or multiple line(s) of business. Work strategically to improve processesand performance that enhance bottom line results. Create and maintain apositive work environment!


What you'll bring to us:

  • Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials.
  • Manage day-to-day operations and deliverables.
  • Improve the key success metrics associated with goals. These include:
    • Forecasting accuracy
    • Revenue and margin goals
    • Client, customer, and Employee satisfaction scores
    • Call volume projections
    • Contractual bonus goals
    • Contractual client metric goals
  • Drive client message, actively manage staff, engagement, and productivity.
  • Manage the communication with clients and business partners.


What skills you'll need:

  • Strong understanding of TTEC's business, core values, and goals
  • Ability to lead and partner successfully with teams, management and client
  • Ability to manage multiple, complex, on-going tasks and projects
  • High level of integrity, judgment and follow through
  • Strong coaching, people, and leadership skills
  • Strong attention to detail
  • Strong analytical, verbal and written communications skills
  • Technology acumen and reporting
  • Strong coaching skills
  • Call center experience



What We Offer:

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, employee recognition programs, professional development
  •  State of the art technology which allows for seamless global connectivity
  • Rich wellness program and health incentives


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!