The Geo Group

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at The Geo Group

Posted: 3/10/2020
Job Status: Full Time
Job Reference #: J3W32S670ZBC6KB1MNQ
Keywords: phone

Job Description

Job Description


Compensation Base:

Compensation Bonus (if applicable):

Equal Opportunity Employer.

Part Time Openings

Steady Schedule



Processes outbound alerts according to contract requirements and documented procedures. Escalates hardware, software and customer issues to supervisory personnel. Ability to conduct basic troubleshooting on company hardware and software.

Primary Duties and Responsibilities

  • Processes outbound alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service
  • Provides communication to internal departments and management on the status of hardware and software issues being worked on.
  • Recommends efficiencies and/or solutions for issues with hardware and software platforms.
  • Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.
  • Performs other duties as assigned.

Job Requirements

Minimum Requirements

  • High School Diploma or GED required.
  • Associates Degree in Computer Science, Information Technology or related field or equivalent combination of education and experience preferred.
  • 2 years’ experience in an information technology support/helpdesk role preferred.
  • Basic knowledge of hardware and software platforms and the ability to acquire basic knowledge of Company electronic monitoring products quickly.
  • Strong oral and written communication skills in both English and Spanish.
  • Ability to communicate technical concepts to a non-technical audience.
  • Flexibility in handling special projects and assignments.
  • Must be self-motivated with the ability to work independently.
  • Ability to meet deadlines and prioritize appropriately.
  • U.S. Citizenship required.
  • Ability to pass a federal background check and obtain a suitability determination.
  • Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

  • Call center environment.
  • Ability to work varying hours and days as necessary.
  • May be requested to provide coverage outside of scheduled hours.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!