Synergy Solutions Inc

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Inbound Customer Service & Sales

at Synergy Solutions Inc

Posted: 11/18/2019
Job Status: Full Time

Job Description

Summary: Handle a variety of inbound customer service, data verification, and sales calls on behalf of our clients, providing excellent, courteous, and professional service to existing and potential customers while maintaining the utmost quality standards as required by Synergy an AnswerNet company and its clients

Responsibilities and Requirements:

  • Type of calls varies based specific client and program including but not limited to sales, up-sales, customer service, data entry, verification, etc.
  • Ability to ask consultative questions to formulate solutions for potential customers
  • Required to follow client and Synergy specific quality and scripting requirements which vary based on client and program
  • Must have the ability to be conversational and professional with customers
  • Must be able to follow a script verbatim requirements when applicable
  • Must be flexible and willing to work on a variety of situations, moving quickly from one type of call to the next
  • Able to accept and implement constructive feedback from Quality Coaches and Leadership to improve required skillset to better meet performance and quality goals
  • Meet or exceed weekly and monthly goals
  • Meet or exceed monthly smart goals which include specific metrics for attendance, quality, and performance
  • Participate in and successfully complete all required training with 100% attendance
  • Depending on the program, in some instances, CCR duties may primarily be data entry with little to no focus on telephone work
  • Other duties as assigned based on Synergy and client needs

Essential Skills and Experience:

  • Soft sales skills
  • Strong communication skills including the demonstrated ability to speak, listen, and write effectively (i.e. strong verbal, written, and interpersonal communication skills)
  • Problem solving skills
  • Excellent computer skills
  • Strong comprehension skills
  • Technical aptitude
  • Integrity
  • Attention to detail
  • Dedication to quality
  • Flexibility with scheduling and work hours
  • Other requirements which may vary as determined by management.
  • Proficiency on PC + web browsers

Valued but Not Required Skills and Experience:

  • At least 1 year experience in Call Center industry
  • Experience in both inbound and outbound environments
  • Technical Support Experience
  • Experience using and troubleshooting phone apps.