Synergy Solutions Inc

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Inbound Customer Service and Sales Consultant

at Synergy Solutions Inc

Posted: 10/7/2019
Job Status: Full Time

Job Description

Job Title: Inbound Customer Service and Sales Consultant

Reports to: Supervisor (direct); Shift Manager (indirect); Director of Operations (indirect)

FLSA Status: Non-Exempt

Summary: Handle a variety of inbound customer service, data verification, and sales calls on behalf of our clients, providing excellent, courteous, and professional service to existing and potential customers while maintaining the utmost quality standards as required by Synergy an AnswerNet company and its clients

Responsibilities and Requirements:

  • Type of calls varies based specific client and program including but not limited to sales, up-sales, customer service, data entry, verification, etc.
  • Ability to ask consultative questions to formulate solutions for potential customers
  • Required to follow client and Synergy specific quality and scripting requirements which vary based on client and program
  • Must have the ability to be conversational and professional with customers
  • Must be able to follow a script verbatim requirements when applicable
  • Must be flexible and willing to work on a variety of situations, moving quickly from one type of call to the next
  • Able to accept and implement constructive feedback from Quality Coaches and Leadership to improve required skill set to better meet performance and quality goals
  • Meet or exceed weekly and monthly goals
  • Meet or exceed monthly smart goals which include specific metrics for attendance, quality, and performance
  • Participate in and successfully complete all required training with 100% attendance
  • Depending on the program, in some instances, CCR duties may primarily be data entry with little to no focus on telephone work
  • Other duties as assigned based on Synergy and client needs

Essential Skills and Experience:

· Soft sales skills

  • Strong communication skills including the demonstrated ability to speak, listen, and write effectively (i.e. strong verbal, written, and interpersonal communication skills)
  • Problem solving skills
  • Excellent computer skills
  • Strong comprehension skills
  • Technical aptitude
  • Integrity
  • Attention to detail
  • Dedication to quality
  • Flexibility with scheduling and work hours
  • Other requirements which may vary as determined by management.
  • Proficiency on PC + web browsers

Valued but Not Required Skills and Experience:

  • At least 1 year experience in Call Center industry
  • Experience in both inbound and outbound environments
  • Technical Support Experience
  • Experience using and troubleshooting phone apps.

Physical Demands and Work Environment: The following are required in order to perform the essential functions of the job. Reasonable accommodations may be available to individuals with disabilities.

  • Walking – Ability to easily move around office areas in a large building
  • Sitting for long periods of time
  • Speaking
  • Working at a desk for long periods of time
  • Using a computer nearly all of the time
  • Typing
  • Using hands for keyboard and mouse requiring manual dexterity and agility
  • Good visual and auditory skills
  • vehicle travel – Passenger to be transported to other locations
  • Other demands which may vary as determined by management