SS&C Technologies Holdings, Inc.
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Account Manager (Fund Accounting) EMEA Fund Services
at SS&C Technologies Holdings, Inc.
Account Manager (Fund Accounting) - EMEA Fund Services
SS&C provides software and software-enabled services for the global financial services industry. Through a combination of organic innovation and strategic acquisitions, we have assembled a comprehensive selection of technology and service capabilities, backed by industry-leading expertise. Since 1995, SS&C has acquired 51 businesses with products, services and/or technologies in existing or complementary vertical markets. Acquisitions include GlobeOp, Advent Software, Citi Alternative Investor Services, Wells Fargo Global Fund Services and DST Systems.
SS&C has more than 20,000 employees worldwide. Our head office is located in Windsor, Connecticut with offices throughout North America, Europe, Asia Pacific and Australia. SS&C provides the global financial services industry with a broad range of highly specialized software, software enabled-services and software as a service (SaaS) solutions for operational excellence.
SS&C is the leading independent provider of cloud-based fund administration services and software for the alternative investment industry, including hedge funds, fund of funds, private equity funds and managed accounts.
The role is based within our EMEA Funds Services team. EMEA Fund Services is the department within SS&C primarily focused on providing MBO and Admin services for Hedge Funds / Fund of Funds / Institutional Asset Managers as well as Family Wealth offices.
SS&C are seeking an Account Manager with a strong fund accounting background in its London office based near St Pauls. The position involves actively managing the service deliverables to our clients by working with the client aligned service group to ensure all end to end service deliverables are met on a daily basis. The successful applicant will need to work across the internal service groups and although will have an accounting background, will be expected to understand the day to day operational processing. The successful applicant should be building partnerships with their clients and ensuring that the services we provide allow the client to grow their business confident in our performance.
Client Service/Delivery Management
- Account Manager for a number of EMEA Fund Administration clients; typically Hedge Funds and Asset Managers
- Work closely with clients to understand their needs and service requirements and formulising account plans
- Facilitating and chairing regular in person service review meetings
- Responsible for managing client issues and projects through to satisfactory resolution across all functions
- Ability to build effective relationships with key internal and external stakeholders at all levels
- Ensure all services are provided to clients in accordance with the contracts and any service level agreements
- Ownership of client delivery, including though not limited to, oversight and accountability of the day to day processing activities which include all facets of Fund Administration; Middle Back Office, Fund Accounting, and Investor Services
- Understand and manage client change requests through to completion. Acting as a partner and looking at the best solutions to any request or proposed process changes
- Manage investor due diligence questionnaires and presentations
- Coordination of SS&C Fund Administration Board Reports and presenting at the quarterly Board Meetings
- Indirect management of client aligned production service teams across multiple locations
- Provide regular updates to senior management on the client service meetings
- Able to provide system demos / training as and when required to the clients and discuss forthcoming changes to those systems
- Client on-boarding, working with the Implementations team to ensure all services subscribed for are included, all testing carried out and sign off from all relevant departments and the client is achieved before the launch date
- NAV Production, Daily P&L delivery, Investor Allocations and Reporting
- Understanding and Implementing Fund Prospectus and Governing Documentation on SS&C Systems
- Demonstrate a good Knowledge of Accounting Standards (IAS, IFRS, US GAAP ) and provide Oversight of the Year End Fund Audit
- Delivering efficiencies through automation, Standardisation and STP of processes
- Assessing and ensuring industry best practices are achieved
- Oversight of error reports; assessment of control failure and management of control improvements
- Maintain a robust risk and control frame work around our all deliverables
- Identify process and system improvements across all functions
- Investigate potential opportunities for account growth and new business
- Develop ideas to increase revenue from existing and new clients
- Respond to and follow up on request for proposal (RFP’s)
- Assist the sales team in their efforts to attract new business; participate in presentations on SS&C’s service solutions to prospective clients and consultants
- Facilitating and participating in meetings with external parties such as; Prime Brokers, Custodians, Counterparties, and Vendors to discuss service delivery, and market trends and initiatives that could impact our client base or improve our product offering
- Keep abreast of industry wide changes affecting clients and work with them to understand the impact. How these changes will affect their business model whilst ensuring we are able to provide STP solutions
Experience, Skills & Qualifications
- Demonstrated track record of strong client management in the financial sector
- Industry/Accounting Qualifications preferred (ACCA, CA, CAIA, CFA, CIMA)
- Proven record of liaising with Audit firms
- Solid understanding of operational risk and controls.
- Able to work well under pressure and providing solutions to complex problems
- Clear and concise verbal and written communication in English
- Strong interpersonal and client service skills
- Intelligent, professional, confident and presentable
- Ability to work independently and in a team under tight deadlines
- Keen to learn and develop and lead by example
- Maintain and display a high level of professionalism when dealing with clients, investors and colleagues
- Proactive and positive approach to all challenges. Self-motivated and take initiative
- Strong people management skills: both locally and remotely
- Excellent organisational skills
- Project management experience and skills is advantageous
- Word, Excel, PowerPoint, Outlook and Microsoft project A third level qualification preferred in a finance or business-related area
- Knowledge of OTC product lifecycle preferred (collateral, reconciliations, settlements)
- Operations experience preferred
- IAQ / IMC is advantageous