Scottsdale Plaza Resort

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National Sales Manager

at Scottsdale Plaza Resort

DOE plus incentive plan
Posted: 5/14/2019
Job Status: Full Time

Job Description

Position Summary:       The National Sales Manager is responsible for achieving and exceeding established sales quotas when selling the resort to potential and existing clients within the designated vertical markets for group meetings & events to include but not limited to group room revenue, group food & beverage, meeting space and special events.  Responsible to solicit new accounts and maintain & grow existing accounts.  The NSM have sole responsibility to manage every stage of the sales process: uncover potential accounts, proposal generation, conduct site visits, close contracts and maintain current & potential customer engagement through entertaining, sales presentations, phone calls and in-market sales calls.

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  • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
  • Maximize revenue by selling all facets of the Resort, both orally and in written form to previous, current and potential clients
  • Handle account details so that all pertinent aspects of solicitation and closing are complete and documented
  • Manage daily account maintenance on company/organization level, individual contact record and individual booking level with the designated CRM software, currently Delphi
  • Coordinate various departments’ participation in servicing accounts
  • Develop and conduct persuasive verbal sales presentations to prospective clients
  • Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account
  • Communicate with different levels of management within corporate and association businesses
  • Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers
  • Comply with attendance policies and be available to work as needed for evening and weekend functions
  • Prepare correspondence to customers, internal booking reports and file maintenance
  • Participate in business review meeting, pre-convention meetings, training and other sales-related meetings as required
  • Attend trade shows, community events and industry meetings
  • Travel to top producing markets within the U.S., Canada and Mexico to conduct in-market sales calls, presentations and cultivate new partnerships
  • Knowledge of market trends, competition and key customers of the hotel
  • Perform any other job related duties as assigned


Minimum Job Requirements:

  • 2+ years of past sales experience preferred
  • Prior experience in the field of hospitality a plus
  • Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Database programs
  • Knowledge of sales skills and revenue management
  • Knowledge of hotel features & benefits
  • Knowledge of competitive hotels & resorts and competing city markets a plus
  • Prior experience with the use of Delphi a plus
  • Ability to execute appropriate action plans
  • Must be a team player with a willingness to help co-workers
  • Leadership skills to manage self and motivate co-workers to ensure accomplishment of goals, both individual and team 
  • Able to set priorities, plan, organize, and delegate
  • Written and verbal communication skills to be concise, well organized, complete, and clear
  • Ability to work effectively under time constraints and act independently with minimal or no supervision
  • Must adhere to The Scottsdale Plaza Resort Employee Handbook for conduct and appearance guidelines
  • Must be able to sit at a desk for up to 5 hours at a time with allowable breaks
  • Walking and Standing are required to conduct site visits, participate at trade show booths and other marketing events


These responsibilities must be able to be performed with or without reasonable accommodations.  While performing the duties of this job the employee must be able to sit continuously to perform essential job functions throughout the entire shift. Job may require walking primarily on a level surface for periodic periods, throughout the day. Requires interacting with others, interpreting spoken messages, constant keyboarding, sitting, hearing and talking are required. The employee will occasionally stand and walk and infrequent bending at the waist, twisting of the upper body, kneeling, being mobile on even surfaces, squeezing and crouching are also required.  Position may require infrequent lifting and carrying of 1-25 pounds.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position.  While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

The Scottsdale Plaza Resort is an Equal Opportunity Employer