Maine Medical Center

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Patient Service Representative - Access Center

at Maine Medical Center

Posted: 9/19/2019
Job Status: Full Time
Job Reference #: 39984

Job Description

South Portland, ME

Full Time

Work Hours: 40


  • Position Summary
    • Position serves as the primary point of contact for patients calling with administrative and scheduling matters.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Previous medical office and customer service experience.
    • High school diploma or equivalent preferred.
    • Knowledge of customer service principles and techniques.
    • Excellent professional judgment and decision-making skills.
    • Excellent communication, interpersonal and customer service skills
    • Ability to communicate calmly and clearly over the phone.
    • Skill in using computer programs and applications to include Epic and Groupcast.
    • Skill in conflict resolution.
    • Ability to maintain confidentiality.
    • Ability to work independently and as a team member.
    • Ability to maintain a professional manner even under stressful situations.