OneAZ Credit Union
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Card Services Representative
at OneAZ Credit Union
SUMMARY Handles member inquiries regarding the credit union's card services program. Assists with the administration of this program by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Have a good working knowledge of Reg E, GG, and C
Opens and monitors daily new credit card report including;
Debt Cancelation Insurance
Answer phone calls regarding Visa Debit and/or credit Cards.
Identify fraudulent transaction
Complete dispute documents
Send compliance letters affiliated with disputes and Reg. E
Credit accounts for fraudulent transactions
Processes Visa/ATM/POS disputes.
Report fraudulent transaction to Visa and Star
File completed dispute cases
Monitor Card Services Reports:
Debit Card Limit Increases Report
Issuance of a credit card after an address change (Red Flag Act)
Takes Lost/stolen report from associates and/or members.
Assists with ATM/POS adjustments as needed.
Present an overview of Card Service at bi-weekly New Hire Orientation
Monitors card services e-mail box.
Order all new Business Credit Cards
Researches addresses on credit card statements and re-mails.
Assist Member Care Center and Branch Associates concerning any card questions
Assist with plastic inventory required for instant issue
Participate in Core training and testing
Develop an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and comply with the requirements of the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations.
Education and/or Experience
High school diploma or general education degree (GED); two years related experience and/or training; or equivalent combination of education and experience including prior Call Center experience. 10-key experience preferred.
2355 W. Pinnacle Peak Rd., Phoenix, AZ 85027 USA