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Client Service Representative with French

at IBM

Posted: 11/19/2019
Job Reference #: 290704
Categories: Sales, Customer Service

Job Description

Title
Client Service Representative with French

Your Role and Responsibilities
Closely working in conjunction with other IBM departments ensuring that the customer that are assigned to him/her receive all necessary contractually agreed services. Ensures that all deliverables are on time, without any delays. The role of the Client Service Representative includes but is not limited to ensuring that the customer satisfaction is on the highest possible and delivers, performs analyzes when needed and recovery actions, represents IBM to its customers on multiple and different occasions.
 


Auto req ID
274743BR

Required Education
High School Diploma/GED

Role ( Job Role )
Customer Service Representative

State / Province
SOFIA

Primary job category
Technical Specialist

Company
(0023) IBM Bulgaria Ltd.

Contract type
Regular

Employment Type
Full-Time

ERBP
Yes

Is this role a commissionable/sales incentive based position?
No

Travel Required
Up to 10% or 1 day a week

IBM Business Group
GTS

Preferred Education
Bachelor's Degree

City / Township / Village
SOFIA

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise
  • At least 12 months in call center environment
  • Understanding basic client relationship management
  • Basic MS Office knowledge
  • Fluent English and French language knowledge
  • Good organizational and time management skills
  • Self driven to achieve success and focus on IBM's goals


Country/Region
Bulgaria

Preferred Technical and Professional Experience
  • Professional with a drive to succeed, who can directly and positively influence others to thrive as individual successful leaders in today’s competitive market
  • Problem solving with a high degree of analytical ability towards the business which assists in the process of identifying additional business opportunities and proposing and implementing process improvements
  • Positive approach to change and ability to promote new ideas/innovation
  • Highly motivated and looking for a challenge
  • 12 or more month of experience in a client facing job role
  • Capable of learning new skills and retaining knowledge
  • Attentive to detail and taking ownership where required
  • Excellent time management skills


Secondary Job Category
Technical Services Specialist

Eligibility Requirements
N/A

Position Type
Early Professional

Early Professional Track
Industry Early Professional

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

New Collar Role
Yes

Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.