Holy Family Memorial

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Patient Service Representative (Lakeshore Orthopaedics) (40 hrs per week) #5541

at Holy Family Memorial

Posted: 9/11/2020
Job Status: Full Time
Job Reference #: h9325
Keywords: healthcare, patient

Job Description

Join an award-winning team that will provide you with professional growth and unlimited opportunities! Holy Family Memorial takes extreme pride in our employees and in the quality and range of services we provide. We are a family-friendly organization with great pay, benefits, and many perks to help with your busy lifestyle. Our network is comprised of several entities including Holy Family Memorial Medical Center, primary and specialty care physicians, multiple affiliated clinics, pharmacies, and specialty centers.

We have an immediate need for a Patient Service Representative II. This position provides an outstanding first impression of Holy Family Memorial as the initial point of contact for patients within the surgery scheduling office. Answers telephones, schedules patient appointments, processes insurance information, and completes appropriate surgical paperwork. May be responsible for other office support duties as needed. High-volume clinic coverage (300-500 incoming calls per day or 100+ patient visits per day).


40 hours per week – 1st Shift (8:00am - 5:00pm)

Benefits for our Full Time and Regular Part-Time Employees

Health, dental, and vision insurance

Retirement savings plan

403(b) Plan

Group term life insurance

Earned time off

Short-term disability

Extensive employee perks

And much more!


High School Diploma required; additional training including healthcare customer service & computer programs and/or completion of the Health Unit Coordinator program are preferred.

Minimum of 4 years experience in a high volume medical office or medical reception position required.

Ability to type 50 words per minute

Excellent customer service and communication skills and the ability to work in a complex, fast-paced environment required.

Knowledge and experience with Microsoft Office Products required.

Department: Lakeshore Orthopaedics
This is a full time position

Shift: First

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!