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Guest Services Representative-Hilton Garden Inn Omaha Aksarben Village

at HCareers

Posted: 9/14/2020
Job Reference #: 9447_1526660
Categories: Sales, Customer Service

Job Description

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

-Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
-Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
-Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
-Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
-Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
-Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
-Take the initiative to greet guests in a friendly and warm manner.
-If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
-May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.

Job Skills:

-Speak clearly and listen carefully.
-Use personal judgment and specialized knowledge to give information to people.
-Communicate well with many different kinds of people.
-Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
-Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A
Benefits : Hotel discounts, supplemental insurance after 90 days, holid (ref. 56243)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!