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Guest Services Representative

at HCareers

Posted: 10/5/2020
Job Reference #: 9447_1535581
Categories: Sales, Customer Service

Job Description

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay and assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit- checking procedures. Works closely with the housekeeping department in keeping room status reports up-to-date and coordinates requests for maintenance and repair work. Must be sales minded. Presents options and alternatives to guests and helps in making choices. Knows the location and types of available rooms as well as the activities and services of the property., and any other duties as assigned or required.

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