Harrah's Ak-Chin Casino Resort

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Caesars Rewards Representative - On Call

at Harrah's Ak-Chin Casino Resort

Posted: 9/29/2020
Job Status: On Call
Job Reference #: 2000031X
Categories: Sales, Customer Service

Job Description

JOBSUMMARY:

Provides"A" level customer service while enthusiastically promoting the Caesars Rewardsprogram. 

 

ESSENTIALJOB FUNCTIONS:

Player Satisfaction

  • CustomerService:  Greets and welcomescustomers with a smile as a company representative. Serves as Caesars Rewardsand customer service role model for other employees.  Understands, values, and supports CaesarsRewards program and special events, promotions, and player programs.  Resolves customer issues according to theFOCUS Handling Problem Situations model using Service Recovery tools.  Constantly seeks ways to improve friendly,helpful service and reduce customer waiting time to positively impactdepartment's customer service ratings.

     

  • Sales:  Effectively and enthusiastically communicatesthe benefits of the customer loyalty program and provides players with acompelling reason to play at Harrah's every time. Cross sells property events(shows, promotions, etc.) and amenities (hotel, restaurants, etc.). Encourages Caesars Rewardsalliances (Visa, Hawaiian Airlines etc.). Ensures each customerinteraction results in increased customer confidence in Total Rewards. Isknowledgeable about competitors' programs and can make favorable comparisons.Promotes and executes customer promotions flawlessly. 

     

TechnicalProficiency

  • AccountManagement:  Creates and maintainscustomer accounts using Harrah's computer systems. Verifies each guest's information includingaddress, email, driver's license etc. Issues comps in accordance with department comp and guidelines.  Ensures data are accurate and maintainsintegrity of data.

 

Teamwork& Values

  • Teamwork:  Collaborates with work-group and all supportdepartments to ensure player satisfaction. Communicates all relevant information to co-workers and management tomaintain consistency and avoid potential problems.  Works with team members to achieve commongoals. 

 

  • Confidentiality/Integrity:  Ensures integrity and confidentiality of allcustomer data.  Complies with all state,federal and regulatory policies and procedures.

     

Bus Program

  • Greet and depart buspassengers following script.

  • Distribute Reel Rewards Couponsto bus customers following policies and procedures including variance policies.

    • Sign Out Temp Bank

    • Fill out appropriate paperwork (check out and check-in)

    • Assist in player tracking when asked.

 




Qualifications

  General Skills Required 

·         Familiarity of Casino Management System (CMS) (preferred)

·         Basic Computer skills (WORD, EXCEL, PowerPoint, etc.)

·         Able to type 35 words per minute

·         Able to use 10 key

·         1 Year Customer Service experience

·         Ability to maintain composure and excellent guest elations under all circumstances

·         Strong interpersonal and teamwork skills

o    Taking direction from multiple Leads/Supervisors/Managers from multiple areas

·         Maintain upbeat and positive attitude across multiple tasks and environments

·         Ability to multi-task

·         Shift Flexibility

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

  • Able to type

  • Able to lift and/or carry objects weighing up to 10 pounds

  • Able to meet service standards throughout the shift

  • Able to respond to visual and auditory cues

  • Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk 

  • Able to move quickly around entire property and stand for long periods of time

  • Able to speak, read, write and understand English

  • Able to work independently with minimal supervision

  • Able to respond calmly and make rational decisions when handling customer needs and concerns

  • Able to work in areas containing second hand smoke 

  • Able to work in noisy environment

     

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!