Harley Davidson of Scottsdale

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Call Center Agents Needed!

at Harley Davidson of Scottsdale

Posted: 1/22/2020
Job Status: Full Time

Job Description

Harley-Davidson of Scottsdale is looking for high energy Call Center Agents to join their team! A Fun Family- Oriented Work Environment awaits this candidate. Lead Generation, Sales and/or upselling experience is preferred. High volume calling experience preferred. As a Call Center Agent -Sales Appointment Coordinator, you will handle inbound/outbound scripted calls and appointment setting for sales team members. If you are driven by exceeding goals and consider yourself a "go-getter" we want to hear from you! Please apply!

Job Responsibilities:

  •  Ensure that all incoming sales inquiries are answered promptly, professionally and according to   script
  •  Outbound calls to follow up with customers who have visited the dealership
  •  Respond to customer email & chats
  •  Confirm appointments and reschedule missed appointments
  •  Customer Satisfaction calls to make sure customers are happy with the service they received
  •  Log customer information and purify the database.

Qualifications Skills/Requirements:

  •  1+ years of call center experience and/ or customer service
  •  Strong written and verbal communication
  •  Confident personality—"Go-getter!" someone that "Won't take NO for an answer"
  •  Must be motivated by reaching and exceeding goals
  •  Strong Computer and Internet Skills
  •  Polished and professional appearance
  •  Must be able and willing to work full-time, including rotating and weekend hours.
  •  Must be willing to submit to and pass a drug test, background check and have a valid drivers license

Additional information

Competitive pay + bonuses.  All applications must be completed and submitted online via the application to the right. Candidates with a match in qualifications will be contacted by our recruitment team. Walk-ins or phone inquiries to the dealership will not be considered.

Application Instructions

Please apply through Proactive Dealership Solutions.