Harbor Freight Tools

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Supervisor Sales

at Harbor Freight Tools

Posted: 5/3/2019
Job Reference #: 624583
Keywords: sales

Job Description

Posting Title
Supervisor Sales

Job Description
Our Supervisors support the management team in order to maximize the financial output of the store through the optimization of talent, operational execution and delivery of a rewarding experience for customers and associates. Our Supervisors are part of a team of high-achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Supervisor position and model Harbor Freight Tool's Core Principles.
Profit Maximization        
  • Drive sales to exceed financial goals
  • Drive productivity and efficiency to achieve desired results
  • Prepare and successfully execute special events
 Operational Execution
  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
  • Inspect and coach adherence to Standard Operating Procedures
  • Lead timely and accurate completion of workload
  • Ensure compliance to company policies and procedures
 Talent Optimization        
  • Train associates for job proficiency and expected behaviors
  • Coach associates and provide timely feedback
  • Support a team-driven atmosphere
  • Ensure and model a helpful customer experience
 Customer Experience
  • Ensure items are in-stock
  • Ensure items are priced right
  • Maintain a safe, clean, and organized store
Success Drivers
Drive For Results
  • Sets priorities and translates goals into action plans
  • Consistently pushes self and others for results
  • Manages internal and external communications
Directing Others
  • Is good at establishing clear directions
  • Distributes workload appropriately
  • Is a clear communicator
 Motivating Others
  • Creates a climate in which people want to do their best                                     
  • Motivates and inspires direct reports and teams                       
  • Makes each individual feel their work is important                                             
Timely Decision Making
  • Makes sound decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure            
 Customer Focus
  • Acts with internal and external customers in mind                                              
  • Understands and teaches how operational execution directly affects the customer experience
  • Establishes and maintains relationships with customers and associates through respectful and effective communication
Shared Duties – Sales
Profit Maximization
  • Review results utilizing reporting including Scorecard
  • Adjust daily schedule based on business needs
  • Ensure adherence to Loss Prevention policies
  • Reduce risk and protect assets in compliance with the Operational Audit
  • Lead, coach, and participate in execution of special event playbooks
  • Maintain security of physical building, sensitive data, and IT equipment to policy
  • Ensure compliance to Injury Illness Prevention Program; recognize and resolve safety hazards
  • Execution of Physical Inventory Standard Operating Procedure
 Talent Optimization
  • Commitment to continued learning and self-development
  • Participate in leadership meetings
  • Train new hires
  • Train existing associates on new initiatives
  • Coach behaviors for desired results
  • Provide input on associate performance to the management team
  • Ensure completion and submission of timecard edit forms as needed
  • Ensure compliance to meal and rest break policy
 Operational Execution
  • Execute and validate Daily Download
  • Review all communications and take appropriate  action
  • Complete and verify deposits, change orders and cash pick ups
  • Complete point of sale opening and closing procedures
  • Approve point of sale returns, voids, and overrides
  • Take appropriate action during business interruptions and emergencies
  • Ensure Merchandise Management expectations are consistently met
  • Complete forklift certification and operate as needed
  • Completion of inventory adjustments
  • Complete and maintain callbacks and pullbacks
  • Process defects, destroy, special handling returns, managed waste and open box in adherence to policies
 Customer Experience
  • Serves as the Leader on Duty as scheduled
  • Ensure Customer Experience expectations are consistently met
    • Friendly
    • Available
    • Quick
  • Lead, coach, and participate in sales-driving behaviors:
    • Name Collection
    • Extended Service Plan Program
    • Inside Track Club Program
  • Proactive and timely resolution of customer issues
  • Manage and respond to lines at checkout
  • Efficient processing of point of sale transactions
  • Validate completion of daily cleaning checklist  
  • Supervise and participate in store recovery standards
 Position-Specific Duties - Sales
  • Drive and coach program execution and results in accordance with Standard Operating Procedure:
  • Drive and coach customer engagement:
    • Friendly
    • Available
    • Quick
  • Ensure front end and offices meet Store Standards
    • Recommend store supplies
    • Complete Month End Checklist
  • Other duties as assigned

Auto req ID


  • One year experience in retail leadership preferred
  • Technical, Trade, or Vocational degree or High School graduate/Equivalent or 2 years Management or Functional Experience
Physical Requirements
  • Ability to communicate with customers and associates in person and via e-mail and telephone.
  • Ability to intermittently lift, push and/or pull up to 50 pounds.
  • Requires standing and moving for an entire shift.
  • Ability to lift, bend, kneel, climb, crawl and/or twist.
  • Ability to safely climb up and down a ladder.
  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.
  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.
  • Regular attendance is an essential function of the job.

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About Harbor Freight Tools
We're a 40 year-old, $4 billion national tool retailer with the energy, enthusiasm and growth potential of a start-up. We have over 950 stores in 48 states across the country and are opening a new location every week. We offer our customers more than 5,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.