FIS Global

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Sr. Customer Support Representative

at FIS Global

Posted: 6/12/2019
Job Status: Full Time
Job Reference #: J3M7JY6XFSQ6V8B5BM3
Categories: Customer Service, Sales
Keywords: support

Job Description

  • Employee Type: Full-Time
  • Location: Ariana, Ariana
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 6/16/2019

The Service Desk representative will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.

Position Responsibilities:

  • Monitor, support and maintain all Valdi front-office solutions
  • Coordinate inter-departmental resources and liaise closely with clients at all levels
  • Work alongside the local Client Services Executives, Sales Account Managers and other DEV/Support teams
  • Gain an in-depth knowledge of the products and the detailed configurations of the clients
  • Open cases, manage incidents and provide technical assistance
  • Track all cases to a successful resolution
  • Technical Support: qualify issues, perform initial investigation and attempt resolution
  • Handle change requests on client platforms, configuration changes etc...

Position Requirements:

  • Linux, Shell scripting & Network understanding such as FTP, SSH, TCP/IP
  • English language skills (Written and verbal) – Mandatory
  • Effective communication and relationship-building skills.
  • The ability to work effectively within local and distributed teams
  • Good technical diagnostic, analytic and problem solving skills
  • Willingness to learn and adapt to new technologies.
  • The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs
  • Shift work required including weekend and public holidays
  • Conduct oneself in a confident and professional manner at all times.
  • Service management knowledge (ITIL v3, PMP, Prince2) would be added advantage

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.


FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

FIS™ is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 39,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.

Join us as we redefine secure financial technology on a global level. We’re proud to be a Fortune 500 company and the world leader in the global financial technology industry. Greatness doesn’t just happen. It takes innovation, investment and a commitment to being the best at what you do. That’s why, at FIS™, we offer more than jobs with benefits. We offer the opportunity to realize your potential, push your limits and make real contributions to the financial technology industry and the world. If you share our spirit of excellence and achievement, you’re the type of person we want working beside us. We’re an equal opportunity employer offering competitive salaries and terrific benefits in energetic work environments.

Talent, if you have it, we want it. Join the FIS Global Talent Network today!

What is a Talent Network?