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Account Manager (Austin)

at Expedia, inc.

Posted: 11/13/2019
Job Status: Full Time
Job Reference #: R-50503

Job Description

Expedia

The Market Manager’s primary responsibility in their assigned territory is to onboard, develop and maintain a high-quality portfolio of hotel products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base.

In doing so, you will also continuously work with Expedia LPS’ hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia LPS’ unique data insights, marketing, distribution and revenue management toolset.

What you’ll do

Position responsibilities:

Consistently using data specific to your market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and demonstrating local market knowledge, Market Managers will:

  • Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
  • Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process
  • Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversion
  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
  • Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts.
  • Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
    • Unique market insights (partner reports, competitive data, key performance drivers)
    • Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
    • Marketing and merchandising opportunities
    • Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities
    • Self-service tools (Expedia Partner Central)
  • Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
  • Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on standard methodologies
  • Other reasonable duties, as assigned

This role focuses on the core of the Market Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s full breadth of global traveler demand.

Who you are

Required Skills & Experience

  • Bachelor’s Degree; or equivalent
  • 2-5 years’ experience
  • 20 – 30% of travel for market visits
  • Drive for Results
  • High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
  • Hungry, determined, motivated, willing to take action and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Strategy Execution

  • Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by LPS leadership team

Relationship Management

  • Relationship builder; earns the confidence of others;
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style

Solution Alignment

  • Appetite for innovative technology, fast-changing business environment, data driven decision making
  • Demonstrates problem solving skills
  • Ability to select and present insights, including performance, market and competitor analysis and to implement meaningful action plans based on the data

Written & Spoken Communication, Listening and Influencing

  • Proficiency in English language skills
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels

Build & Maintain Teams

  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Help other team members acquire skills or achieve targets/goals

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group is one of world's largest travel platforms. We help knock down the barriers to travel, making it easier, more enjoyable, more attainable and more accessible. We are here to bring the world within reach for customers and partners around the globe. We leverage our platform and technology capabilities across an extensive portfolio of businesses and brands to orchestrate the movement of people and the delivery of travel experiences on a both local and global scale.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. 

Join our family of brands to change the face of travel.



Posted 26 Days Ago

Full time

R-50503