Enterprise Holdings, Inc.

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Sr. Customer Assistance Representative Lincoln Park, IL

at Enterprise Holdings, Inc.

Posted: 12/25/2019
Job Reference #: 291725
Categories: Customer Service, Sales

Job Description

  • Location
    Lincoln Park
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2019-291725
  • Overview

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is regular part time.

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work the following schedule(s):
      • Uptown location:
        • Friday 7:30am-6pm, Saturday 7am-12pm, Sunday 7am-12pm
        • Saturday 7am-12pm, Sunday 7am-12pm, Monday 7:30am-6pm
      • Lincoln Park location
        • Friday 7am-7pm, Saturday 8:30am-2pm, Sunday 9am-1pm

          Saturday 9am-2pm, Sunday 9am-1pm, Monday 7am-7pm

      • Bucktown location
        • Friday 7am-6pm, Saturday 8am-3pm, Sunday 10am-1pm

          Monday 7am-7pm, Thursday 11am-7pm, Saturday 8am-3pm