Enterprise Holdings, Inc.

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Part Time Customer Assistance Representative Sr. at Enterprise Kona Waikoloa Marriott

at Enterprise Holdings, Inc.

Posted: 12/30/2019
Job Status: Part Time
Job Reference #: 308635
Categories: Sales, Customer Service

Job Description

  • Location
    Kona
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2019-308635
  • Overview

    Enterprise Rent-A-Car has an opening for a Part Time 30-39 hours per week Customer Assistance Representative, Sr. (CAR Sr.) at the Kona Waikoloa Marriott location (96738)!

    The CAR Sr. will provide a high level of customer service by assisting customers as they arrive and depart from the location.

    They will maintain a friendly, efficient environment for all customers and assist in making all transactions quick and efficient. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

    The starting rate of pay is $13.50/hr.

    Responsibilities

    • Provides a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Identifies and attends to the customer by name, verifies rental agreement and reservation.
    • Prepares any and all rental and return documents accurately and completely.
    • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
    • Understands and communicates rental terms and conditions, vehicle features and other services
    • Sells optional protection products, upgrades, fuel options and other additional equipment.
    • Offers all customers assistance with directions, maps, local area information and appropriate exchange and return vehicle process.
    • Assists to assess condition of rental return at location and ensures a smooth and effective return service.
    • Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction and thanks each customer at the conclusion of their transaction.
    • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
    • Responsible for notifying a manager of any customer concern and/or known vehicle problems and required vehicle maintenance.
    • Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
    • Cleans vehicle interior and exterior by hand or by operating washing equipment when needed.
    • Maintains a regular and reliable level of attendance and punctuality.
    • Performs miscellaneous job-related duties as assigned by a manager.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age.
    • High School Diploma or G.E.D. required.
    • Must have a valid driver’s license with no more than 3 moving violations in the last 3 years.
    • No drug or alcohol related convictions on driving record in the past 5 years (DUI/DWI).
    • Minimum 6 months experience handling basic customer service and office administration functions.
    • Must have a minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Aside from religious observance, must be able to work a part-time schedule of 30-39 hours a week which may include weekends, nights and holidays.