Eastern Maine Healthcare Systems

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PATIENT SERVICE REPRESENTATIVE - General and Vascular Surgical Services

at Eastern Maine Healthcare Systems

Posted: 5/1/2020
Job Reference #: 1030721
Keywords: patient

Job Description


The Aroostook Medical Center

General and Vascular Surgical Services

Regular Full-time




Contact: Gina Ritchie
Email: gritchie@emhs.org


Using A.R. Gould's Standards of Behavior, demonstrates professionalism at all times with patients, visitors, and co-workers. A team player is necessary for this position of variable skills, organization and independent working environment. Fast paced setting requires independent thinking and ability and willingness to be flexible and adaptable to changes.

Patient Service Representative will be supervised and managed by the Manager overseeing the practice. He/she will report directly to the Practice Specialist or directly to the Manager in the absence of Practice Specialist for assistance/questions/concerns/issues regarding responsibilities (see Essential Duties below).


1. Monitoring patient schedule; scheduling, rescheduling and following up on missed appointments

2. Answer all telephone calls – forward where appropriate or take accurate messages with dates and times.

3. Prepare charts, making new charts when appropriate.

4. All aspects of patient registration (e.g.ensuring accuracy and completeness of

information needed for registration, follow-up appointments as necessary,

testing/procedures scheduling, collection of co-payments as applicable).

5. Proper documentation of patient records.

6. Tracking of provider documentation.

7. Following ROI policy.

8. Verifying encounters and posting charges appropriately

9. Cash up sheet is generated and processed – Daily Log maintained if applicable.

10. Maintain safety standards and report safety issues immediately.

11. Maintain mandatory education compliance.


Assist other staff and providers as required with special projects and requests.

Float to other departments as needed to cover PSR duties in employee absences.


No license is required.


Weekdays, but may infrequently require some early morning and/or evening hours.


Ø High school diploma or G.E.D;

Ø Excellent organizational and communication skills;

Ø Ability to work independently;

Ø Ability to organize and prioritize work to meet deadlines;

Ø Word processing/typing skills.

NECESSARY EQUIPMENT: Computer, Telephone


1. Sitting: Up to 6 hours per day

2. Standing. Up to4 hours/day

3. Walking. Up to 4 hours/day

4. Lifting/Carrying. Up to 20 lbs occasionally (less than 1/3 ofshift or job cycle), and/or up to 10 lbs frequently (up to 2/3 of shift).

5. Twisting. Occassionally ( less than 1/3 of shift)

6. Bending. Occassionally (less than 1/3of shift)

7. Squatting/Kneeling. Occassionally (less than 1/3/ of shift)

8. Endurance. . This job is classified as LIGHT.

9. ExtremeWrist Position. Rarely (less than 10% of shift or job cycle).

10. Pinching. RARELY (lessthan 10% of shift or job cycle).

11. Hand/Wrist Repetitions. . Occasionally(less than 1/3 of shift or job cycle). This job is NOT classified as a requiring a high level of repetitive upper extremity movement

12. Manual Dexterity. Occasional fine motor skills required.

13. Tasks RequiringUse of Either Hand or Dominant Hand. 60%- 100% of shift or job cycle time.

14. Tasks RequiringUse of Both Hands. Up to 60% of shift or job cycle time.

15. Sight. Requires corrected 20/25 near vision and minimal 20/40 corrected far vision.

16. Hearing. Must be able to recognize speech at normal tone and volume at normal conversation distance (up to 4 feet).

17. Speech. Ability to speak and be comprehended in normal conversation.

18. Exposure to Infection, radiation,electric shock or toxic chemicals: This job does not present significant risk of exposure to bloodborne infection, radiation, electric shock or toxic exposure under normal working conditions.


1. High/Low Temperature. Work environment 70 - 80F. No significant exposure to

extremes of temperature, weather, humidity, oradverse atmospheric conditions are

anticipated under normal work conditions.

2. Hazardous Noise. None anticipated under normal working conditions.

3. Working with Others. Close association is frequent and compromises a major portion of the job.

4. Confined Spaces or Cramped Body Positions.Job does not involve work in cramped positions/confined spaces (0 hours perweek).

5. Body Injuries. No significant likelihood of traumatic injury- deep cuts, fractures or permanent disabling injuries under normal working conditions..

6. Exposure to/Injury by Moving Objects. No significant likelihood of injury from

moving objects or equipment under normal working conditions. .

7. Toxic Conditions. NO SIGNIFICANT EXPOSURE to toxic or caustic chemicals is

anticipated under normal working conditions.

8. Role Ambiguity. Slight, rarely is it not clear what others expect of the worker.


1. Problem-Solving Skills. Frequent problem-solving skills required.

2. Judgment/Assessment.Continuously assesses situations and determines corrective actions needed.

3. Supervision.May supervise individuals and must perform functions involved with supervi­sionof employees in the particular department.

4. Reading/Comprehension.Must be able to read and comprehend greater than Grade 10 level of instructions.

5. Math/Arithmetic.Must be able to add, subtract, multiply, divide, perform fractions, and calculate percentages.


1. Composure Under Working Conditions(including demanding, and/or rude, resi­dents/staff/visitors). Must remain calm and exercise self-control in working relation­ships with patients, staff, and visitors.


1. Willingness to work cooperatively is necessary

2. Strong public relations and customer satisfaction motivation

3. Ability to maintain professional manner understress

4. Ability to maintain high degree of confidentiality