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Representative I Member Services
at CVS Health
CVS Health, a Fortune 5 company, has an exciting opportunity as a Customer Service Representative to join our team located in San Antonio! In this role you will be handling inbound and outbound calls from Customer Care Representatives, Account Managers, and internal customers who require your assistance to research and investigate orders. Once resolved, you will notify the requestor of decisions, changes, and other relevant information pertaining to the request and document on numerous internal systems. In addition, you will be responsible for researching, resolving payment issues, and posting payments to the accounts. This position may require working an occasional Saturday and/or Sunday shift.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Our application process is 2 simple steps:
1. Apply on line
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
-3+ months of previous experience in a customer service and/or call center role
-Ability to understand the audience you are writing to
-Analytical problem-solving skills.
-PC Experience in Windows-based applications. Team-oriented, customer service focused and able to identify process improvements.
-Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
-Understand the importance of timely work and effective planning.
-Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
-Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
High school Diploma or GED required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.