CVS Health

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Pharmacy Services Representative - Level 2

at CVS Health

Posted: 12/3/2019
Job Reference #: 1117563BR
Keywords: pharmacy

Job Description

Job Description
Do you have a true passion for service, quality, and excellence, and a desire to expand your skillset and further your career?

We have an exciting opportunity available to be a part of our Specialty Pharmacy Center of Excellence! We are looking for Pharmacy Services Representatives with a heightened sensitivity to the needs of our patients.

This team manages their patient population from entry through shipment. The team handles all aspects of patient servicing, including areas of data entry, customer service, tech and insurance (Benefits Verification). The goal of this team is to work directly with the manufacturer to provide remarkable customer service to our patients. To do this, we must ensure we are driving efficiencies in our process to reduce turnaround time, be dedicated to quality and accurate work, and consistently provide excellent customer service in every interaction.

Hours of operation for the call center are Monday - Friday 8:00 AM - 8:00 PM,l Saturday 9:00 AM - 1:00 PM.

Required Qualifications
- One year phone experience in a pharmacy or call center environment
- Six months customer service experience
- Six months computer experience in a Windows based system

Preferred Qualifications
- Excellent communication, organizational and interpersonal skills
- Attention to detail and accuracy
- Attention to customer focus to ensure patients and referral sources are responded to with accurate and timely information
- Ability to work in teams and coordinate efforts to ensure timely completion of work assignments
- Ability to make decisions and resolve issues

High School diploma or equivalent.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!