CVS Health

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Pharmacy Services Representative

at CVS Health

Posted: 9/13/2019
Job Reference #: 1041481BR

Job Description

Job Description
As a Pharmacy Service Representative (PSR) with CVS Health, you will enjoy helping people on their path to better health, by providing superior customer service to patient receiving life sustaining specialty drug therapy. We are more than customer service phone lines; we are lifelines to our patients!

In this role, you will have the opportunity to assist our specialty patients by providing inbound telephone support in a fast paced work environment. PSR’s coordinate and process new and refill medication orders, verify insurance eligibility, prior authorization and other reimbursements requirements. As a part of our culture, we are seeking individuals who have an innovative spirit, a diverse work experience, and an ability to multi-task. This role is an important first-line contact with our customers, setting the tone for how our company and services are experienced. Superb communication skills are needed to effectively interact with our patients, insurance companies and internal partners.
The scheduled hours of this position range from 7:30am-7:30pm Monday through Friday. Business needs require a schedule with at least two closing shifts (11:00am-7:30pm) per week. The ideal candidate is flexible with the schedule and willing to adapt to any changes.
Join our team of professionals to provide high impact customer service exhibiting courteous telephone etiquette, patience, professionalism and empathetic services to our clients while providing participants with the right information at the right time.

Required Qualifications
Minimum 1+ year experience in a customer service role and experience including inbound/outbound phone responsibilities

Preferred Qualifications
Professional work experience involving high volume phones, including de-escalation customer service skills. Insurance and/or medical terminology and Plan Benefit (PBM) knowledge. Pharmacy, co-pay assistance, and/or prior authorization knowledge helpful. Pharmacy/medical technician experience with customer phone interaction a plus!

Verifiable High School diploma or GED is required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!