CVS Health

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Pharmacy Care Representative

at CVS Health

Posted: 7/31/2020
Job Reference #: 1274497BR
Keywords: pharmacy

Job Description

Job Description
Work as part of the Retail Customer Care Call Center on our pharmacy concierge program. The Pharmacy Care Team is a collaborative group of Technician Agents and Pharmacists that deliver high levels of customer service to our patients. Agents are responsible for assisting patients with their pharmacy needs, as well as presenting and enrolling patients in various pharmacy services with a goal of improving their levels of care. Interact with CVS Pharmacy staff and other care providers to streamline the overall prescription experience for patients.

Work Shift: Monday-Friday, 11:30 AM to 8:00 PM

Required Qualifications
* Ability to obtain Pharmacy Technician licensure in Rhode Island via application form and fee (Formal training not required.)
* Ability to secure Pharmacy Technician National Certification within 6 months of on-site training course completion
* Excellent communication skills, including a strong command of the English language and the ability to clearly articulate pharmacy program details to patients over the telephone
* Proficient in Windows-based applications such as Excel, Word and Outlook

Preferred Qualifications
* 1 to 3 years call center experience with a focus on service delivery excellence
* Practical application of knowledge of pharmacy processes and procedures
* Bilingual-Spanish
* Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients
* Ability to problem solve, and work both independently and as part of a collaborative team

Verifiable High School diploma or GED is required.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!