CVS Health

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Pharmacy Care Representative

at CVS Health

Posted: 5/9/2020
Job Reference #: 1274497BR
Keywords: pharmacy

Job Description

Job Description
Work as part of the Retail Customer Care Call Center on our pharmacy concierge program. The Pharmacy Care Team is a collaborative group of Technician Agents and Pharmacists that deliver high levels of customer service to our patients. Agents are responsible for assisting patients with their pharmacy needs, as well as presenting and enrolling patients in various pharmacy services with a goal of improving their levels of care. Interact with CVS Pharmacy staff and other care providers to streamline the overall prescription experience for patients.

Work Shift: Monday-Friday, 11:30 AM to 8:00 PM

Required Qualifications
* Ability to obtain Pharmacy Technician licensure in Rhode Island via application form and fee (Formal training not required.)
* Ability to secure Pharmacy Technician National Certification within 6 months of on-site training course completion
* Excellent communication skills, including a strong command of the English language and the ability to clearly articulate pharmacy program details to patients over the telephone
* Proficient in Windows-based applications such as Excel, Word and Outlook

Preferred Qualifications
* 1 to 3 years call center experience with a focus on service delivery excellence
* Practical application of knowledge of pharmacy processes and procedures
* Bilingual-Spanish
* Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients
* Ability to problem solve, and work both independently and as part of a collaborative team

Verifiable High School diploma or GED is required.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!