CVS Health

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Job Details

Healthcare Representative

at CVS Health

Posted: 9/9/2019
Job Reference #: 1045000BR
Categories: Sales, Customer Service

Job Description

Job Description
As a Clinical Support Representative, you will handled inbound calls from medical offices, physicians and healthcare providers in support of our Prior Authorization Department. In addition you will be the important first-line of contact with our customers. You will set the tone for how our company provides support services.

This is a fast-paced position that requires attention to detail and multi-tasking. Our Clinical Support Representatives continuously evaluate and drive process improvements that positively impact our client experiences and align to the goals and objectives of the organization.

Additional responsibilities:
- After training you will have the opportunity to earn a Certified Pharmacy Technician Certificate through an apprenticeship program.
- Ensure questions and issues are resolved promptly and accurately
- Assist with gathering information, assessing and fulfilling our callers’ needs, and providing education along the way
- Contribute to the achievement of our service level goals
- Collaborate with internal and external business partners to provide solutions

We offer competitive pay and benefits, quarterly bonus potential, stability and fast-tracked career advancement as a Fortune 10 healthcare employer.

We have a great culture, fun environment, full kitchen, huge lunch room and an easy commute from anywhere in the Metro Phoenix Valley.

Required Qualifications
- 2+ years of experience in customer service
- 6+ months working with Microsoft Office Suite
Flexibility to work overtime as needed and attend a 3 week training (Training hours are 6am-2:30pm local time)
Collaborate with internal and external business partners to provide solutions

Preferred Qualifications
- 6+ months experience in pharmaceutical or health related field
- Call center experience
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to work in a collaborative setting
- Excellent customer service skills, courteous telephone etiquette, patient, professionalism
- Strong time management, organizational and analytical skills

Verifiable High School Diploma or GED is required
Bachelor’s Degree is preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!