CVS Health

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Call Center - Clinical Support Representative

at CVS Health

Posted: 2/4/2019
Job Status: On Call
Job Reference #: 936448BR
Keywords: inbound

Job Description

Job Title :
Call Center - Clinical Support Representative
Job ID :
936448BR
Location :
AZ - Phoenix
Street Address :
4121 East Cotton Center Blvd
Category :
Customer Service
Description :
Job Description
We have an exciting career opportunity as a Clinical Support Representative in our Phoenix Call Center to help people on their path to better health. In our Call Center, you will be providing customer service to patients and supporting clinicians and caregivers to help enhance patient experiences and outcomes.

As a Clinical Support Representative, you will handle a high volume of complex clinical based inbound calls from physicians and healthcare providers in support of our Prior Authorization Department. In addition to handling inbound calls, you are responsible for faxes to and from medical offices and will be the important first-line of contact with our customers. You will set the tone for how our company provides support services. This is a fast-paced position that requires attention to detail and multi-tasking. Our Clinical Support Representatives continuously evaluate and drive process improvements that positively impact our client experiences and align to the goals and objectives of the organization.

Required Qualifications
2+ years of experience in customer service
- 6+ months working with Microsoft Office Suite

Preferred Qualifications
6+ months experience in pharmaceutical or health related field
- Call center experience
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to work in a collaborative setting
- Excellent customer service skills, courteous telephone etiquette, patient, professionalism
- Strong time management, organizational and analytical skills

Education
Verifiable High School Diploma or GED is required
Bachelor’s Degree is preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!