CVS Health

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Associate Account Manager - Wellness

at CVS Health

Posted: 10/12/2020
Job Reference #: 72881BR
Categories: Retail, Sales

Job Description

Job Description
Provides proactive account management, development of strong relationships and execution of wellness benefits and initiatives.

Fundamental Components
  • Coordinate marketing & wellness efforts:
  • Provide wellness instruction & support to employees.
  • Answer benefit questions and consult on health goals and available programs.
  • Develops and executes customer service strategy:
  • Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.
  • Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
  • Responds to customers’ requests for network analysis, benefit plan design changes, and benefit questions and clarifications.
  • Provides customer with network updates and analysis of impact.
  • Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages.
  • Leads cross-sell opportunities with SAM in the course of day-to-day renewal objectives.
  • Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
  • Manages open enrollment activities.

Background Experience
  • 3-5 years industry or customer service experience preferably with complex accounts.
  • Insurance license, as required by state law.
  • College degree or equivalent work experience.
  • Strong understanding of wellness & insurance program benefits.

Additional Job Information
  • Desire to help others work towards their personal health and wellness goals.
  • Promote and motivate employees towards healthy habits and lifestyle in coordination with programs and benefits.

Bachelor's degree or equivalent experience

Percent of Travel Required
0 - 10%

Business Overview
Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!