CVS Health

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Job Details

Account Manager

at CVS Health

Posted: 11/20/2019
Job Reference #: 1129114BR
Categories: Retail, Sales

Job Description

Job Description
As an Account Manager, you will be responsible
for day-to-day client support activities. This includes managing the resolution status of routine to complex requests related to our clients' benefit plans, analyzing complex problems, identifying root causes and assisting
with driving practical and creative solutions.

Additionally, you will:
- Maintain a high level of quality in client service through the execution of accuracy, responsiveness, reliability, integrity and professionalism in a fast-paced environment
-Support the client and company using strong communication on the phone, through email and in person

- Have the ability to travel up to 25%. Travel may require, but is not limited to, flights, overnight stays, local travel, travel on short notice, and other travel deemed necessary by the company.
Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability and professionalism on every interaction in a fast-paced account management environment

Required Qualifications
3 years of experience in a client / customer service based environment or in a previous Account Manager role

3+ years of experience with Microsoft Office Suite, especially
Excel, PowerPoint, Word, Outlook, and Web applications

Preferred Qualifications
3+ years of Account Management, Insurance, Healthcare, Benefits
or related industry experience.
- Excellent knowledge of Prescription Benefit Management (PBM)
- Experience working with multiple intranet and extranet systems,
CRM, or adjudication platforms (AS400 system knowledge is a plus,
- Extraordinary verbal and written communication skills.
- Excellent organization, time management and multitasking skills
(able to track and handle issues, ensure the right teams are
engaged, facilitate meetings, ect)

Bachelor's Degree is required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!