CVS Health

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Account Manager

at CVS Health

Posted: 6/27/2019
Job Reference #: 1011330BR
Categories: Retail, Sales

Job Description

Job Title :
Account Manager
Job ID :
Location :
TX - Irving|AZ - Scottsdale
Street Address :
750 W John Carpenter Fwy Ste 1200
Category :
Account Management
Description :
Job Description
We are looking for client-focused individuals to join our Aetna Account Management Team. As an Account Manager for the Aetna SBU, you will have the opportunity to learn and train in all 3 lines of business that we support. In this role, you will be responsible for day-to-day client support activities. This will include managing the resolution status of routine to complex requests related to our clients' benefit plans, setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions.

Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability and professionalism on every interaction in a fast-paced account management environment. In this Account Manager role, you will also be provided 5 to 6 weeks of intensive training in our Commercial, Medicare and Medicaid lines of business

Required Qualifications
three years of experience in a client / customer service based environment or in a previous Account Manager role

Preferred Qualifications
Ability to travel 10-15% of the time Knowledge of Prescription Benefit Management industry
AS400 system knowledge
Knowledge of Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications.
Motivation to learn and grow with an organization.Excellent client/customer service skills.Excellent verbal and written communication skills.Excellent organizational and time management skills. Ability to multitask- i.e., handle multiple projects / priorities on an ongoing basis
Excellent interpersonal and collaborative skills with the ability to work in a team environment.Able to work independently in a fast paced and changing work environment with quick turnaround.Requires attention to detail and the ability to meet deadlines with a variety of responsibilities.Ability to work effectively with multiple functional areas.Ability to exercise professional judgment in anticipating, analyzing and resolving client issues.Ability to creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist.Ability to analyze and interpret general business periodicals, professional journals and business correspondence. Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, addition of new groups, and escalated issues.
Accountable for facilitating new plans and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.

High School Diploma or GED required
Bachelor’s Degree highly preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!