CVS Health

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Account Manager

at CVS Health

Posted: 7/11/2019
Job Reference #: 984479BR
Categories: Retail, Sales

Job Description

Job Title :
Account Manager
Job ID :
Location :
NC - Greensboro
Street Address :
4900 Koger Blvd Suite 100
Category :
Account Management
Description :
Job Description
As an Account Manager you will be responsible for exceeding client expectations of the Accordant program supporting health plans and employer groups with emphasis on Rare Disease Management. The Account Manager will be responsible for maintaining day to day business relationship with key internal and client personnel and understanding their objectives. Understanding of these objectives is required to proactively recommend and promote the Accordant program to assist in meeting client business objectives. The position will facilitate delivery, interpretation and presentation of financial and client reports. The Account Manager will oversee the coordination and completion of assigned client base audit activities. Onsite review preparation, facilitation of client calls, and all activities in support of retaining our client base.

Additional responsibilities for the Account Manager include:

-Own, retain and upsell into assign client base and support the Strategic Account Executive on national, key complex clients.
- Track and forecast changes in assigned client base that would impact revenue and communicate that effectively within the organization.
-Manage legal and contracting needs for assigned client base including, changes to contract terms, assisting or facilitating contract renewal, upselling, and interpreting contractual deliverables. Responsible for negotiating contract terms for assigned client base.
-Management of day to day contact with assigned clients
-Facilitate, lead and manage all follow ups from client conference calls on routine basis.
-Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timely basis.
-Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.
-Document and track open items via current tracking system.
-Work closely with internal and external teams to proactively identify actual and potential problems.
-Facilitate discussions with appropriate team members and institute preventive steps to ensure tasks accurately and according to agree upon timelines.
-Proactively identify and escalate critical issues where company resources and capabilities do not meet client expectations.
-Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers.
-Present the Accordant Program and effectively communicate the program’s value both to internal stakeholders and external client base.

Ability to travel. (10%)

Required Qualifications
Required Qualifications:
2+ years Account Management within a healthcare or technology environment

Preferred Qualifications
Excellent interpersonal skills and communication skills
· Ability to be flexible and change direction as needed
· Ability to motivate and drive team to successful, on-time results
· Ability to manage complex groups and prioritize competing objectives
· Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks

Bachelor's degree preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!