Chicanos Por La Causa, Inc.

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Outreach Representative- CACFP

at Chicanos Por La Causa, Inc.

Posted: 11/23/2019
Job Status: Full Time
Job Reference #: 1874
Categories: Sales, Customer Service
Keywords: support, customer

Job Description

Location: Las Vegas, NM

 

 

 

PRIMARY FUNCTIONS  

 

  

 

This position is responsible for recruitment of eligible home care providers; interviewing and evaluating homes and day care facilities in assigned areas. Individual is responsible for ensuring that home providers meet United States Department of Agriculture (USDA) requirements.  

 

  

 

This job description does not detail all duties of a particular job assignment. Additional duties, responsibilities and accountabilities may be assigned to an incumbent in this position.  

 

  

 

MINIMUM QUALIFICATIONS  

 

  

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for the position, but is not a comprehensive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

  

 

High School Diploma or GED and two (2) progressive years of experience in general office procedures and customer service. Social services and accounting background experience is a plus. Must be able to communicate in English and Spanish; must be able to speak and understand the Spanish language.  

 

  

 

Core Competencies:  

 

Performs the essential functions and element of this position competently, demonstrating adequate progress throughout the course of the introductory period of employment and continuing throughout employment with CPLC-NM. A variety of personal competencies need to be demonstrated by everyone at CPLC-NM and include but are not limited to:  

 

§ Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring CPLC- NM policies and all regulatory requirements;  

 

§ Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer or client, rather than on self, department, or organization;  

 

§ Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed;  

 

§ Considerate: Being helpful, respectful, approachable, and team oriented, building strong working relationships and a positive work environment;   

 

§ Initiative: Taking ownership of our work, doing what is needed without being asked, following through;  

 

§ Efficiency and Continuous Improvement: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things;  

 

§ Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement;  

 

§ Safety: Comply with and actively support all workplace safety policies and practices;  

 

§ Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;  

 

§ Team Player: Able to work collaboratively with others in the organization, and to work well with diverse groups of people and gain and maintain respect of others, both inside and outside of CPLC-NM.  

 

  

 

  

 

SKILLS, KNOWLEDGE AND ABILITIES  

 

  

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of the position, but is not a comprehensive list:  

 

§ Knowledge of administrative and clerical procedures and systems such as Microsoft Office Suite, managing files and records, designing forms, and other office procedures and terminology;  

 

§ Knowledge of the structure and content of the English and Spanish language including the meaning and spelling of words, rules of composition, and grammar;  

 

§ Excellent organizational skills, detail oriented and self-directed, ability to multi-task;  

 

§ Excellent human relations skills;  

 

§ Ability to communicate orally and in writing to convey information effectively;  

 

§ Ability to work on several requests simultaneously without losing focus;  

 

§ Ability to work with sensitive and confidential information without disclosing information to unauthorized individuals;  

 

§ Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.  

 

§ Ability to communicate in writing to convey information effectively;  

 

§ Ability to thrive in a fast-paced and pressured environment and must be able to shift to other functions and priorities, as needed.  

 

  

 

Certification, Licenses and Registrations:  

 

Must have and maintain a current New Mexico driver’s license, must have and maintain an insurable driving record, and must provide proof of current liability insurance meeting or exceeding State-required minimum coverages.  

 

  

 

Training Requirements:  

 

Must successfully complete all required safety and other pertinent training;  

 

Participate in workshops/seminars/conferences to keep informed of administrative changes.  

 

  

 

Tools and Equipment Used:  

 

Standard office equipment, including desktop computer and standard MS-Office applications;  

 

Must be able to operate a company vehicle and/or if a company vehicle is unavailable, must be willing to travel in their personal vehicle.  

 

  

 

Other:  

 

In accordance with the conditional offer of employment, individual must pass a background investigation by CPLC NM.  

 

  

 

  

 

JOB RESPONSIBILITIES AND COMPETENCIES  

 

  

 

The following statements are essential functions of this position and not intended to be all-inclusive; rather, they are intended to describe the general nature and level of work to be performed. They are not to be construed as an exhaustive list of all responsibilities; duties and skills required of the incumbent, and an employee may be directed to perform other reasonably related job duties and responsibilities. CPLC-NM reserves the right to revise or change the job duties and responsibilities as the need arises, based on business need, and this Job Description may be updated accordingly.  

 

  

 

This Job Description does not constitute a written or implied contract of employment.  

 

  

 

1. Recruit, enroll and train providers in the CACFP;  

 

2. Be familiar and promote the rules and regulations of the State and Federal CACFP;  

 

3. Ensure that all providers have been approved and have knowledge of the rules and regulations of the CACFP;  

 

4. Plan and implement appropriate training and provide annual training sessions for the providers in assigned area;  

 

5. Maintain active caseloads of family child care providers;  

 

6. Monitor compliance with CACFP, registration and tribal authority, as appropriate;  

 

7. Monitor and verify provider’s menus to ensure they meet requirements;  

 

8. Ensure documentation of provider’s reimbursements is correct and timely as per attached schedule; assure that all children claimed are accountable and have parent applications.  

 

9. Conduct parent audits and during home visitations document deficiencies and prescribe corrective action;  

 

10. Visit and monitor all approved providers as required, insuring that nutritious meals are served and quality of program is within Federal and State guidelines;  

 

11. Compile and submit expenditure reports to designated supervisor as per attached schedule;  

 

  

 

  

 

Implementation of Applicable Rules and Regulations  

 

Interpret and implement divisions’ standard operating procedures.  

 

  

 

Project Management  

 

Design administrative forms as deemed necessary for job function.  

 

  

 

Records Maintenance:  

 

Create, organize, and update files and records utilizing database and spreadsheet software, other online applications, and manual systems;  

 

Create report formats and prepares necessary administrative reports based on retrieved data as requested.  

 

  

 

Other  

 

Performs other duties as assigned and which are deemed necessary or desirable by CPLC-NM.  

 

  

 

Position Specifications  

 

Fair Labor Standards Act Provisions:  

 

This position is non-exempt under the provisions of the Fair Labor Standards Act and is subject to the Agency’s policies and procedures pertaining to overtime hours and premium pay.  

 

  

 

Independence of Action: Supervision Received:  

 

The Outreach Representative - CACFP works under general supervision of the Program Coordinator (Regional) for CACFP/Supportive Housing. Employee performs a moderate level of administrative support.  

 

  

 

Supervision Exercised:  

 

The Outreach Representative - CACFP is responsible for his/her own work and has no supervisory authority or responsibility.  

 

  

 

Coordination and Cooperation with Internal and External Parties:  

 

Internal:  

 

Responds to requests for information from all levels of management and works with other department staff on issues and special projects that may have a high level of impact on CPLC-NM administrative division standard operating procedures and/or processes.  

 

External:  

 

Incumbent has a high level of contact with external parties, inclusive of Board members, vendors and government agencies.  

 

  

 

  

 

CONTINUOUS EDUCATION  

 

  

 

Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills.   

 

  

 

  

 

  

 

TYPICAL WORKING CONDITIONS  

 

  

 

Little to no hazardous conditions exists in the work environment. The work environment is pleasant; only minimal negative physical factors exist; this position is not classified by CPLC-NM as "safety-sensitive".  

 

  

 

Physical & Mental Demands and Working Conditions  

 

  

 

The physical and mental demands, and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical and mental demands, and working conditions described here are representative of those an employee encounters while performing the essential functions of this job.   

 

  

 

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  

 

  

 

Physical Effort and Demand:  

 

Within normal limits of an inside office positions. None to insignificant physical demand is required to perform the work; an employee in this position frequently sits at a desk or workstation. The individual must be able to lift and carry up to 25 pounds.  

 

  

 

Visual Acuity, Hearing, Speaking:  

 

Must have visual acuity and manual dexterity to perform timely and accurate data entry;  

 

Must be able to make individual, small group and large group presentations as required by position.  

 

  

 

Mental Demand:  

 

Effective performance requires continual thinking and attention to work/detail demanded by the Knowledge, Skills and Abilities and essential functions of the job;  

 

  

 

  

 

  

 

ACCOUNTABILITY  

 

  

 

Reports to and is supervised directly by the ____________________. Employee is also accountable for understanding and complying with CPLC policies and procedures.  

 

  

 

  

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!