Blue Cross Blue Shield of Arizona

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Broker Support Rep - Medicare Sales & Support

at Blue Cross Blue Shield of Arizona

Posted: 12/4/2019
Job Reference #: 5272
Categories: Sales
Keywords: sales

Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,400 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Purpose of the Job
Facilitates Medicare sales of BCBSAZ Medicare products through internal and external partner distribution channels to achieve desired sales, service and satisfaction.


Essential Functions and Job Responsibilities

• Support internal and external partner sales channels.
• Handle a large volume of incoming calls and provide timely, accurate responses.
• Provide information, identify and analyze problems, and respond to questions relating to all BCBSAZ Medicare products, policies, and procedures.
• Contracting and Certification processing and facilitation. 
• Manage broker supply requests and define streamlined processes.
• Work collaboratively with both internal and external key stakeholders to ensure BCBSAZ’s Medicare products are showcased and sold through various sales channels
• May be required to provide information to corporate project managers, sales excellence, enrollment and other areas of the organization to ensure Medicare operations are fully functioning and meeting expected outcomes
• Professionally manage vital business relationships, by meeting with key decision makers on a routine basis and responding timely to requests.
• Interact daily with BCBSAZ Marketing, Contracting, Enrollment, IT, Commissions, Legal and Sales Excellence Teams.
• Assist with Training, Education, motivating and engaging brokers, General Agencies (GA’s) on BCBSAZ’s Medicare products. 
• Provide support on monthly broker training sessions for new and existing Medicare brokers.
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
• Perform all other duties as assigned.


BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Skill / Requirements

Required Qualifications1. Required Work Experience• 4 years of experience in customer service, account management, or sales• 2 years of experience working in a health insurance or related field2. Required Education• High-School Diploma or GED in general field of study3. Required Licenses• Active, current, and unrestricted Arizona (a state in the united states) Department of Insurance Life & Health Insurance License Or able to obtain within 180 days of placement in position• Valid Arizona driver license with acceptable driving record4. Required Certifications• N/APreferred Qualifications1. Preferred Work Experience• 6 years of experience in customer service, account management, or sales• 4 years of experience working in a health insurance or related field• 4 years of experience with Medicare / managed care health insurance sales• 2. Preferred Education• Bachelor’s degree in business or related field of study3. Preferred Licenses• N/A4. Preferred Certifications• N/ARequired Competencies1. Required Job Skills• CMS Training required to sell Medicare products• Intermediate PC proficiency• Intermediate skill in use of office equipment, including copiers, fax machines, scanners and telephones• Intermediate skill in word processing, presentation, spreadsheet and sales automation software• Knowledge of policies, procedures, products, and guidelines necessary to translate and communicate to customers2. Required Professional Competencies• Customer service skills in an operationally changing environment, with drive for results and success based on planned objectives• Show confidence in ability to meet personally with brokers in order to provide face-to-face assistance.• Able to create and support promotional / marketing activities• Interpersonal and active listening skills necessary to achieve customer service satisfaction and departmental standards with brokers, customers, members, and coworkers• High standard of performance while pursuing aggressive goals• Principled approach to business and sound business ethics• Ability and to assimilate new functions, services, and systems while maintaining existing systems and programs• Ability to maintain confidentiality and privacy• Ability to recognize strategic opportunities and use data to make timely and sound decisions• Ability to identify customer needs and issues, and provide feedback to improve service• Ability to communicate and present effectively in a 1-1 or group setting• Ability to deal with unpredictability and minimize variance between predicted and actual outcomes• Ability to generate special projects and ad hoc reports for brokers and customers when needed. Ability to perform quality assurance testing and identify, research and resolve issues.• Ability to represent and display professional style, pride, and adhere to dress code and departmental standards• Flexibility and willingness to adjust to shifting demands/priorities3. Required Leadership Experience and Competencies• N/APreferred Competencies1. Preferred Job Skills• Knowledge of BCBSAZ plans, products, funding arrangements• Knowledge of individual and managed care markets and products• Intermediate skill with BCBSAZ internal sales systems and software2. Preferred Professional Competencies• N/A3. Preferred Leadership Experience and Competencies• N/A

Application Instructions

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