Arrowhead Cadillac

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Automotive Service Advisor

at Arrowhead Cadillac

Posted: 3/23/2020
Job Status: Full Time

Job Description

The Automotive Service Adviser helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.

The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.
  • Automotive Service Advisor, you would review vehicle inspections, estimates, and recommend proper maintenance care to our valued customers’ vehicles for optimal performance.
  • Greeting customers promptly.
  • Obtaining customer and vehicle information.
  • Clearly reporting all vehicle symptoms as described by the customer.
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle.
  • Preparing a complete and accurate estimate of cost for labor and parts.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently.
  • Verifying that the final invoice reconciles with the work performed on the repair order.
  • Explaining all completed work and charges to customers.
  • Minimum of (2) years of experience as a service advisor/writer.
  • ADP knowledge required
  • Proven record of achieving exceptional customer satisfaction.
  • A high degree of ownership and accountability with the ability prioritize effectively.
  • A high degree of integrity and professionalism with excellent communication skills.
  • Above average energy level with the ability to work in a competitive environment.
  • High School Diploma or equivalent.
  • Valid in-state driver's license.
  • Pre-employment background check and drug-screen required prior to hire
  • Fast paced work environment
  • Paid training and development
  • Career growth opportunities with management potential
  • Medical and dental coverage available after orientation period
  • Paid vacation
  • 401(k)