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Call Center Representative

at Advanced Resources

Posted: 5/7/2019
Job Status: Contract/Temporary
Job Reference #: J3P3XS6KXBQD09D3ZK8
Keywords: call center

Job Description

One of our top clients, located in Rosemont, IL, is immediately seeking a Contact Center Representative. The Contact Center Representative role will provide great opportunity to provide excellent customer service experience to patients in the call center setting. Their work will have a direct impact on not just the organization but the larger industry making this an amazing career opportunity.

This is a great opportunity for a professional who already has call center experience and wants to get their foot in the door with a prestigious institution that trains and promotes from within.We are seeking outgoing, dedicated candidates that are passionate about growing their career in the customer service and healthcare field.

COMPENSATION: $15/per hour

Responsibilities:

Answers all incoming calls and emails with the standard professional department greeting.
Provides fast and efficient assistance to patients with regards to booking, canceling, and rescheduling patient appointments.
Electronically verifies insurance coverage as part of the patient appointing process.
Provides updates to patients on prescription refill requests and lab requests.
Consistently updates patient records and accurately documents all calls
Provides courteous and accurate responses to general inquiries from patients, clinics, physicians, coworkers, and management staff as part of our commitment to excellence in service.
Coordinates requests from hospitals, pharmacies, and clinics regarding patient accounts, or transfers these calls and contacts as needed.
Requirements:

High School Diploma or equivalent.
0-2 years of call center experience is a must.
Excellent verbal and written communication skills.
Must have integrity and positive personality.
Critical thinking and problem solving skills.
Benefits:

Potential for upward mobility with performance.
Fun, collaborative environment.
Focus on high quality services and patient care.
Job Type: Full-time

Salary: $15.00 /hour

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