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Employee Service & Resolutions Representative I
ADP is hiring a Customer Service Specialist II. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
- Provide Tier 1 customer support
- Respond to basic inquiries regarding ADP products
- Resolve routine customer concerns with pre-defined solutions
- Handle customer inquiries that could require data entry changes
- Answer non-technical questions regarding ADP products and questions that cannot be handled by associate specialists as appropriate
- Learn and navigate ADP systems in order to respond to issues
- At least 1 year of previous experience
- High school diploma