Jobing Beta

Job: Reciprocity Program Manager

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Posted: 06/13/2018

Job Status: Full Time

Job Type: Sales Advertising/Marketing/PR

Jobing Description


Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories


An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

Manage all aspects of Timbers Reciprocity Program including staff, inventory control, communication strategy, web ecosystem and customer service over site. Manage Timbers Collection Benefits and partner relationships.


  • Produce data driven insights and reporting, both ad hoc and on a monthly basis, for analysis by the CEO, Managing Director – Marketing.
  • Educate and train field staff and other personnel on TRP and new property launches.
  • Manage Timbers Reciprocity Program, including website upkeep and build for new properties.
  • Oversee and manage Owner communication re: trade request, TRP and Timbers Collection questions.
  • Oversee Timbers Collection Managers at each resort to ensure they are knowledgeable about all partner benefits including the inner workings of TRP and handle owner communication appropriately and in a timely manner.
  • Manage Authorized Transfer and Timbers Collection purchase transactions, i.e. verify fees received, paperwork complete, etc.
  • Manage the day-to-day execution and decisions of all aspects of TRP communications with Owners including site demos, prospect overviews, Owner training, web updates, calendars, managing seed week inventory; all in line with established TRP strategies.
  • Assistance with new property launches including Owner welcomes, web updates, mailings, reporting, trainings, etc.
  • Oversee all aspects of program registrations as required by applicable states.
  • Coordination, organization and assurance of accountability for all program agreements
  • Manage annual billing and invoicing as set forth in program agreements
  • Responsible for maintaining and creating all communication assets inclusive of mailings, email and Owner education videos.

Timbers Resorts International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Timbers Resorts International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.