Jobing Beta

Goodwill Industries of Orange County

Job: Lead Sales Associate - Town Square

Click Here toApply Online

View On Map

Posted: 03/13/2018

Job Status: Full Time

Job Reference #: 3781

Job Type: Retail Sales Non-Profit/Social Services

Keywords: retail, retail sales,

Jobing Description



To assist in managing retail store operations to achieve store revenue and expense goals. Position provides back up to the Store Manager and Assistant Store Manager in their absence. Primary areas of responsibility include: staff management and training, sales, production, merchandising, and signage.




Assists the Manager in training and leading sales associates, program participants and volunteers in the following areas: store and company policies and procedures, sorting/processing, selling, pricing, hanging, stocking, merchandising, cashiering, resolving customer service issues, and maintaining store housekeeping standards. Provides direction to volunteers working in the store. Completes the required daily paperwork according to established deadlines. Oversees cashiering functions and all related transactions. Performs cashiering functions only as a back-up as needed. Responds to telephone and customer inquiries. Provides coaching and counseling to subordinate staff and volunteers as required to resolve work-related issues and administers disciplinary action according to guidelines, and within established parameters. Provides input to performance review process. Follows all cash-handling policies and holds sales associates accountable when in charge of the store. Maintains established customer service standards. Resolves customer complaints in the absence of the Store Manager and Assistant Store Manager. Ensures compliance with all Loomis Safe procedures. Prepares daily reports as needed. Interacts and communicates effectively with management, co-workers, program participants, and the public. Models the highest ethical standards. Promotes a safe working environment; monitors Associate working behaviors to ensure compliance, as well. Assists in ensuring Associates understand and comply with agency policies and procedures. Acts as a key player in the development of individuals within the Associate Team. Works overtime as required. Performs other job related duties as required. Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property. Acts safely at all times, following all safety rules and regulations. Follows all company policies and procedures. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed. Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness. Works with, trains, and/or acts as a good example for program participants receiving training at Goodwill.


High school diploma or GED. If applicant has no GED, a plan to pursue a GED would need to be established within the first six months on the job. Two years retail sales experience, including cashiering, preferred. Prior supervisory experience preferred. Ability to stand for 7-8 hours per day. Ability to lift 50 pounds. Must have reliable transportation to attend company meetings. Flexibility to work varying schedules (days, evenings, weekends, and holidays). Ability to work overtime during peak periods or as required. Ability to speak English effectively to communicate with customers, supervisors, program participants, and co-workers.



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online

Contact Us

(714) 547-6308
(714) 541-2387 fax